Quantum Properties | Homeowner Care

Exceptional service for worry-free new-home ownership — delivered!

Moving into your new home is exciting. And you are busy juggling all sorts of last-minute details. To make the process easier for you, we schedule a convenient walk-through meeting prior to your move-in day to help orient you with your new home and answer your questions.

Homeowner Care Manuals

Use your online Homeowner Manual to get to know your new home’s features and quickly find answers to typical questions. You’ll receive your username and password when you move in. Link here to your portal.

New Home Warranty

Your new home is protected by a New Home Warranty* that covers:
1 Year / Defects in material or labour within the first year of occupancy of your new home
2 Years / Mechanical systems, including electrical, heating, and plumbing
5 Years / Building envelope
10 Years / Structure of the home

FAQ’s

Who do I contact for Customer Service?

Contact Quantum Customer Care: customerservice@quantumproperties.ca or 604-854-1201

Who do I contact with a question or concern about common areas or property?

On behalf of your strata corporation, your property manager answers questions and addresses concerns regarding maintenance of hallways, elevator, parking, storage, strata fees, extra building keys or fobs, and garbage collection.

Property manager contact information is in your Homeowner Manual or on your most recent strata council meeting minutes.

What type of maintenance am I responsible for as a homeowner?

You are responsible for regular and seasonal maintenance of your home as outlined in your Homeowner Manual. For example: sealing grout and replacing silicon as needed. You are also responsible to repair any of your own damage or routine wear-and-tear.

Who do I contact with questions or to report an issue with an appliance?

The warranty on appliances is offered through the supplier. Contact them directly to arrange a visit from an appliance technician to review an issue, or to learn more about the warranty. Information on your project specific supplier is in your Homeowner Manual.

Who do I contact if I have more questions?

Contact Quantum Customer Care: customerservice@quantumproperties.ca or 604-854-1201

*The New Home Warranty is provided by a third party; details are in your Homeowner Manual.